MAMA NGINA UNIVERSITY COLLEGE
DEPARTMENT OF SECURITY
SERVICE DELIVERY CHARTER
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SERVICE RENDERED
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REQUIREMENTS | CHARGES | TIMELINE | |
| 1. | Protection of life and property | Cooperation and professionalism | Free | At all times |
| 2. | University access | Staff or student ID
National ID card or passport Issuance of name tag Gate pass on exit |
Free | 5 minutes |
| 3. | Investigation of crime | Initial report and statement from a witness | Free | 2 Weeks |
| 4. | Enforce University College rules and regulations | Cooperation of all stakeholders | Free | At all times |
| 5. | To provide rapid response to incidents, emergencies and disaster | Reporting emergencies immediately to the security personnel | Free | Immediately |
| 6. | Prevention and detection of crime | Regular patrols/CCTV monitoring and reporting of incidences to the security office | Free | Continuous |
| 7. | CCTV Surveillance | CCTV Systems in place | Free | 24/7 |
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WE ARE COMMITTED TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY
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| Working Hours: 24/7
NB: In case the services rendered do not conform to the standards shown above, kindly contact the Head of Department, Security (Room LT 102) based on the 1st floor, Lecture Theatre Building. |
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| Address:
Mama Ngina University College Direct your complaints to the Complaint Office (Room 207) P.O. Box 444-01030 Email: feedback@mnu.ac.ke Gatundu, Kenya Tel: 0798 352 450 Email: security@mnu.ac.ke Ext: 5001 Ext 5010 |
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| HUDUMA BORA NI HAKI YAKO | ||||